Privacy Policy

Who are we?

We are Alfa Chemicals Ltd, Arc House, Terrace Road South, Binfield, Berkshire, RG42 4PZ, company registered number 1254436, VAT no 271141436

• Alfa Chemicals Ltd takes data protection seriously.
• We keep to a minimum the information we hold about you.
• We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website.
• We delete your data when it is no longer needed for these things.
• You have privacy rights.
• We are happy to talk to you about how we process and protect your data.
• If Alfa Chemicals, at some point in the future, chooses to sell, merge, divest or transfer any part of our business then your data will be transferred to the new business and used in accordance with this privacy policy. The lawful basis for processing in this scenario is legitimate interest, since evolving our company is a legitimate thing for us to do.

Tell me more...

To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us:

• I am just looking at your website (read the Website Visitor notice).
• I am an employee or a potential employee (read the Employee notice).
• I am a potential customer (read the Potential Customer notice).
• I am an existing customer/past customer (read the Existing Customer/Past Customer notice).
• I am an existing supplier/previous supplier (read the Existing Supplier/Past Supplier notice).

The data we hold

Our website uses cookies to collect information about our site and how it’s being used. No personal data (such as your IP address) is collected.

Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services.

Using Your Information

Technical data

The cookies collected when you visit our site are used to help you navigate it, improving your experience.

We use cookies to collect information about our website’s activity such as which pages are being viewed, the number of people accessing the website and what type of devices are being used to access to the website (e.g. mobile phone, computers). This information allows us to maximise user experience of the site.

Contact us

If you want to talk to us about this, please email us on [email protected].

If you are an employee, please refer to our employee handbook for information about how we use your personal data or email us on [email protected]

The data we hold

We hold the following information about you for the length of time we think you may be interested in our goods and services or until you ask us to remove it:

• Contact information
• Information regarding your Corporate credit status

Details of the technical personal data that we process if you use our website

• Our website uses cookies to collect information about our site and how it’s being used. No personal data (such as your IP address) is collected.
• Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services.

Using your information

We use your information to carry out necessary credit checks to confirm your credit status with a view to entering into a contract with us. We also use it to send you relevant information and quotes about any potential future contract.

Your credit information is used to carry out necessary credit checks to confirm your credit status and help us manage our financial risk.

If we contact you using these details for marketing purposes (which we may do if we think you will be interested in the goods and services that we provide), we will always abide by the PECR (The privacy and Electronic Communications Regulations: https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/) which means we will only phone you if you are not on a suppression list and email you if you are an existing customer or a corporation.

Technical data

The cookies collected when you visit our site are used to help you navigate it, improving your experience.

We use cookies to collect information about our website’s activity such as which pages are being viewed, the number of people accessing the website and what type of devices are being used to access to the website (e.g. mobile phone, computers). This information allows us to maximise user experience of the site.

Transfers of your data

Your data is only transferred outside of the EEA if it is to a country or organisation that is deemed by the EU to have adequate protection of data. For example, to companies which are signed up to the Privacy Shield. This can be viewed at: https://www.privacyshield.gov/...

Technical and operational security

• All our employees are privacy trained.
• We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
• Privacy training for employees
• Firewalls
• Restricted access via Fire Server password protection
• Anti-virus software and Malware
• SSL secured VPN connections

Your rights

• As a potential customer you have rights in respect of our processing of your personal data. The relevant rights are:
• Request a copy of your personal data and information about our processing of it.
• Request that we delete information on you if we do not need to hold it.
• Request that we correct any personal data that we hold on you.
• Request that we stop processing your data, for example for marketing purposes
• Request that we move your data to another organisation’s IT system electronically.

If you want to exercise any of these rights, please just contact us [email protected].

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/cont...

Contact us

If you want to talk to us about this, please email us on [email protected]

What data we hold

We hold the following data for the length of time that we consider you to be an existing customer or may be likely to re-order from us in the future:

• Contact information
• Information regarding your Corporate credit status
• Payment information
• Details of previous purchases and enquiries

Details of the technical personal data that we process if you use our website

• Our website uses cookies to collect information about our site and how it’s being used. No personal data (such as your IP address) is collected.
• Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services.

Using Your Information

Your contact information will be used to contact you, in order to fulfil our contract with you and to develop any orders for you in the future. We use your details to occasionally contact you to inform you of similar products you may be interested in or of any changes to existing products. We also use your contact details to process customer service requests. This is a legitimate thing for businesses to do.

Your credit information is used to carry out necessary credit checks to confirm your credit status and help us manage our financial risk

If we contact you using these details for marketing purposes (which we may do if we think you will be interested in the goods and services that we provide), we will always abide by the PECR (The privacy and Electronic Communications Regulations: https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/) which means we will only phone you if you are not on a suppression list and email you if you are an existing customer or a corporation.

Technical data

The cookies collected when you visit our site are used to help you navigate it, improving your experience.

We use cookies to collect information about our website’s activity such as which pages are being viewed, the number of people accessing the website and what type of devices are being used to access to the website (e.g. mobile phone, computers). This information allows us to maximise user experience of the site.

Transfers of your data

When processing orders and customer service requests, your contact information will be transferred to our warehouse and haulier.

Your data is only transferred outside of the EEA if it is to a country or organisation that is deemed by the EU to have adequate protection of data. For example, to companies which are signed up to the Privacy Shield. This can be viewed at: https://www.privacyshield.gov/...

Retention periods

We will hold you contact details for up to seven years after our last transaction with you and your credit check information will be held for up to two years after credit checks have taken place.

Third parties

We do have a small number of companies providing services to us. These are our processors and in line with our obligations, we have confirmed that they all adhere to the GDPR.

Technical and operational security

• All our employees are privacy trained.
• We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
• Privacy training for employees
• Firewalls
• Restricted access via Fire Server password protection
• Anti-virus software and Malware
• SSL secured VPN connections

Your rights

As an existing or previous customer, you have rights in respect of our processing of your personal data. The relevant rights are:

• Request a copy of your personal data and information about our processing of it.
• Request that we delete information on you if we do not need to hold it.
• Request that we correct any personal data that we hold on you.
• Request that we stop processing your data, eg for marketing purposes.
• Request that we move your data to another organisation’s IT system electronically.
• If you want to exercise any of these rights, please contact us on [email protected]

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/cont...

Contact us

If you want to talk to us about this, please email us on [email protected].

What data we hold

We hold the following data on you, for as long as we have a purchasing relationship with you, unless we are required by law to hold it for longer, e.g. litigation.

• Contact details
• Bank details
• Bureaux numbers

Details of the technical personal data that we process if you use our website

Our website uses cookies to collect information about our site and how it’s being used. No personal data (such as your IP address) is collected.

Unless you have adjusted your web browser settings (if and where possible) to refuse cookies, our system will issue cookies as soon as you visit our website or related online services.

Using Your Information

Technical data

The cookies collected when you visit our site are used to help you navigate it, improving your experience.

We use cookies to collect information about our website’s activity such as which pages are being viewed, the number of people accessing the website and what type of devices are being used to access to the website (e.g. mobile phone, computers). This information allows us to maximise user experience of the site.

Managing our relationship with you

We will use your data to manage our relationship with you, to enquire about/buy products and services from you, and to pay you.

We need to use your details to enter into and perform contracts with you, as well as keeping track of what we have agreed – a legitimate thing for a business to do.

If we contact you using these details for marketing purposes (which we may do if we think you will be interested in the goods and services that we provide), we will always abide by the PECR (The privacy and Electronic Communications Regulations: https://ico.org.uk/for-organisations/guide-to-pecr/what-are-pecr/) which means we will only phone you if you are not on a suppression list and email you if you are an existing customer or a corporation.

Transfers of your data

Your bank details and bureaux number will be transferred to the bank by our finance team to fulfil our contract with you/make payment, however this data is not transferred outside of the EEA.

Third parties

We do have a small number of companies providing services to us. These are our processors and in line with our obligations, we have confirmed that they all adhere to the GDPR.

Technical and operational security

All our employees are privacy trained.

We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

• Privacy training for employees
• Firewalls
• Restricted access via Fire Server password protection
• Anti-virus software and Malware
• SSL secured VPN connections

Your rights

You have lots of rights in respect of our processing of your personal data. The relevant rights are:

• Request a copy of your personal data and information about our processing of it.
• Request that we delete information on you if we do not need to hold it.
• Request that we correct any personal data that we hold on you.
• Request that we stop processing your data, for certain things, e.g. marketing although we can still hold it if we need it for contractual purposes
• Request that we move your data to another organisation’s IT system electronically.

If you want to exercise any of these rights, please just contact us on [email protected].

You also have the right to lodge a complaint about our processing with a supervisory authority — in the UK that is the ICO whose details are here: https://ico.org.uk/global/cont...

Contact us

If you want to talk to us about this, please email us on [email protected].